FAQs
What is Island Boat Days?
Island Boat Days Limited is a registered company in Jamaica. The company can be reached at support@islandboatdays.com.
1. Booking and Payments
Q: How do I book a boat charter?
A: You can browse available boats on our website, select the one that suits your needs, and follow the booking process. Payment is required at the time of booking to confirm your reservation.
Q: What payment methods do you accept?
A: We accept major credit cards and debit cards. All payments are processed securely.
Q: Is my payment refundable?
A: Refunds depend on the cancellation policy of the specific boat operator. Please check the boat listing for details.
Q: Will I receive a booking confirmation?
A: Yes, you will receive a confirmation email with all the details of your booking once payment is processed.
2. Cancellations and Refunds
Q: What is the cancellation policy?
A: Cancellation policies vary by boat operator. Please review the specific policy on the boat's listing page before booking.
Q: What happens if I cancel my booking?
A: If you cancel within the timeframe specified in the operator's cancellation policy, you may be eligible for a refund, minus any processing fees. If you cancel outside the allowable period, no refund will be provided.
Q: What happens if bad weather cancels my charter?
A: If a charter is canceled due to bad weather or unsafe conditions as determined by the boat operator, you will be offered a reschedule or a full refund.
3. Weather and Safety
Q: What happens if the weather is bad on the day of my charter?
A: Safety is our top priority. If the operator deems the conditions unsafe, your charter may be canceled. You will have the option to reschedule or receive a full refund.
Q: Are life jackets and safety equipment provided?
A: Yes, all boats are required to provide life jackets and necessary safety equipment as per local regulations.
Q: Who ensures the safety of the boat and crew?
A: All boat operators listed on our platform are responsible for maintaining their vessels and ensuring they comply with local safety standards.
4. During Your Charter
Q: What should I bring on the boat?
A: Essentials such as sunscreen, hats, sunglasses, swimwear, towels, snacks, and beverages (if allowed by the operator) are recommended. Check the boat listing for specific guidelines.
Q: Can I bring alcohol on board?
A: Policies vary by operator. Please refer to the boat listing or contact the operator directly for clarification.
Q: What if I’m late for my booking?
A: Please contact the boat operator immediately. Late arrivals may result in reduced charter time or forfeiture, depending on the operator's policy.
5. Partner Operators and Services
Q: How do you select partner boat operators?
A: We work with licensed and experienced boat operators who meet our quality and safety standards.
Q: Who do I contact for questions during my charter?
A: You can contact the boat operator directly using the details provided in your booking confirmation.
Q: What if I’m dissatisfied with the service?
A: Please notify us at [Insert Contact Email] with your concerns. We value your feedback and will work to address any issues.
6. Special Requests and Customizations
Q: Can I request special accommodations or services?
A: Many operators are happy to accommodate special requests, such as specific itineraries, catering, or celebrations. Please communicate these requests in advance.
Q: Can I book multiple boats for a group event?
A: Yes, group bookings are possible. Contact us for assistance with organizing multiple charters.
7. General Questions
Q: Are there age restrictions for passengers?
A: Age restrictions vary by boat and operator. Please check the listing or contact the operator for details.
Q: Do you offer gift cards or vouchers?
A: Yes, we offer gift cards. They make an excellent gift for friends and family. Contact us for more information.
Q: What should I do if I encounter technical issues with the website?
A: Please contact our support team at [Insert Contact Email] with a description of the issue, and we will assist you promptly.